Have a question about a product, need assistance with an order, or want to get in touch with us? We’re here to help.
Get in Touch
Whether you have a question about a product, need an update regarding your order, or need assistance with a return or refund, you can contact the Sylphora team using the information below.
Contact Information
Business Name: Sylphora
Email: info@sylphora.shop
Phone: +1 (848) 400-4048
Address: 6486 Fortune Road, Fort Worth, Texas 76116, United States
Business Hours: Mon–Fri, 9 AM – 6 PM EST
Chat Bot Support: 24/7
Order Cut Off: 6:00 PM EST (GMT-5:00)
What We Can Help With
- Product questions and product details
- Order status and shipping updates
- Shipping and delivery questions
- Returns and refunds
- Product availability
- General questions and feedback
- Response Time
We aim to review customer inquiries and respond as soon as reasonably possible. Response times may vary depending on the nature and volume of inquiries, particularly during weekends, holidays, or periods of increased customer activity.
Before You Reach Out
To help us assist you efficiently, please include the following information when applicable:
- Your order number
- The email address used to place your order
- A brief description of your question or concern
Please do not include unnecessary sensitive or payment information in your message.
We're Here to Help
If you have any questions about Sylphora, our products, or an existing order, please contact us using the information above.
We appreciate your interest in Sylphora and welcome your questions and feedback.