Privacy policy

Sylphora operates this website and provides the products, content, features, and services available through it. This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

Sylphora uses Shopify to operate and support the website and checkout process. Shopify and other service providers may process information on our behalf as necessary to provide website, payment, shipping, security, and other services.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The information we collect depends on how you interact with Sylphora. This may include:

Contact Information such as your name, email address, phone number, billing address, and shipping address.
Order and Transaction Information such as products purchased, order details, payment status, shipping information, returns, exchanges, and refunds.
Payment Information such as payment method and transaction-related details.
Payment card information is generally processed by the applicable payment provider.
Customer Communications including information you provide when contacting us about an order, product, return, refund, or other inquiry.
Device and Technical Information such as your IP address, browser type, device information, network information, and certain identifiers.
Website Usage Information such as pages viewed, interactions with the website, and information collected through cookies and similar technologies.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, such as when you place an order, provide contact information, submit a form, or contact customer support.
Automatically through the website, including information collected through cookies and similar technologies.
From service providers, such as payment, shipping, technology, security, and website service providers that process information on our behalf.
From other sources, where permitted by applicable law and necessary to provide or support our services.

How We Use Personal Information

Depending on how you interact with Sylphora, we may use personal information to:

Process Orders and Provide Services

We use information to process and fulfill orders, process payments, arrange shipping, provide order updates, handle returns and refunds, and provide customer support.

Communicate With You

We may use your contact information to respond to inquiries, provide information about your orders, and communicate with you regarding our services.

Maintain and Improve the Website

We may use information about website interactions and usage to operate, maintain, troubleshoot, and improve our website and services.

Security and Fraud Prevention

We may use information to help protect our website, customers, transactions, and services from unauthorized activity, fraud, or other security concerns.

Legal and Compliance Purposes

We may process personal information when necessary to comply with applicable laws, regulations, legal requests, or other lawful obligations, and to establish, exercise, or defend legal rights.

Cookies and Similar Technologies

Sylphora and its service providers may use cookies and similar technologies to operate the website, remember certain preferences, understand website activity, and support website functionality.

Cookies may also be used by Shopify and other service providers that support website operations.

You may be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our services.

This may include sharing information with:

Shopify, which provides the platform used to operate our website and support transactions.
Payment providers that process payments and payment-related transactions.
Shipping and fulfillment providers that help deliver orders.
Technology and service providers that support website hosting, security, customer support, analytics, and other business functions.
Professional advisers or service providers where necessary for legitimate business purposes.
Government authorities or other parties when required by applicable law or valid legal process.
Other parties with your direction or consent, where applicable.

We do not sell personal information to third parties as part of the ordinary sale of our products.

Shopify

Sylphora uses Shopify to operate its website and support the shopping and checkout experience.

Information submitted through our website may be processed by Shopify and other service providers in connection with website functionality, transactions, security, and related services.

Shopify may process personal information according to its own privacy practices. For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

Payment Information

Payments are processed through payment providers made available during checkout.

When you provide payment information, it may be transmitted directly to the applicable payment provider for processing. Sylphora does not request complete payment card information through email, phone, or ordinary customer support communications.

Please review the applicable payment provider's privacy practices for additional information about how payment information is handled.

Third-Party Links

Our website may contain links to third-party websites or services.

These third-party websites operate independently from Sylphora and may have their own privacy policies, terms, and practices. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children's Privacy

Our services are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, a parent or legal guardian may contact us using the information provided below so that we can review the request and take appropriate action where required by law.

Security of Personal Information

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on factors such as the nature of the information, the purpose for which it was collected, our business requirements, legal obligations, accounting requirements, dispute resolution, and the enforcement of applicable agreements and policies.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

Access: You may have the right to request access to personal information we hold about you.
Correction: You may have the right to request correction of inaccurate personal information.
Deletion: You may have the right to request deletion of personal information, subject to applicable exceptions.
Data Portability: In certain circumstances, you may have the right to receive a copy of certain personal information in a portable format.
Opt-Out of Marketing: If you receive promotional communications from us, you may unsubscribe using the instructions provided in those communications.

These rights are subject to applicable laws and may not apply in every circumstance.

To make a privacy-related request, please contact us using the information provided in the Contact section below. We may need to verify your identity before processing certain requests.

Marketing Communications

If we send promotional emails, you may unsubscribe from those communications by using the unsubscribe option provided in the message.

Even if you opt out of promotional communications, we may continue to send non-promotional communications related to your orders, transactions, account, or requests for customer support.

International Data Processing

Depending on the service providers we use, personal information may be processed or stored in countries outside the country where you live.

Where required by applicable law, we will use appropriate measures for applicable international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, legal requirements, or other operational reasons.

When we make changes, we will update the Last Updated date at the beginning of this policy. We encourage you to review this page periodically for the latest information.