Terms of service

Welcome to Sylphora. The terms "we," "us," "our," and "Sylphora" refer to Sylphora.

These Terms of Service govern your use of our website, including browsing the website, purchasing products, contacting us, and using the features and services made available through the website.

Sylphora uses Shopify to provide and operate certain website, checkout, payment, and related services.

Please read these Terms of Service carefully before using our website or placing an order. By accessing or using the website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use the website.

SECTION 1 - ELIGIBILITY AND USE OF THE WEBSITE

You may use our website only for lawful purposes and in accordance with these Terms of Service.

By using the website or placing an order, you represent that the information you provide is accurate and complete and that you have the legal capacity to enter into an agreement where required by applicable law.

You are responsible for maintaining the confidentiality of any account credentials you may use and for activities carried out through your account.

SECTION 2 - OUR PRODUCTS

Sylphora provides information about men's blazers, including product descriptions, images, sizes, colors, prices, and other applicable details.

We make reasonable efforts to display product information accurately. However, colors and appearance may vary depending on your device, display settings, lighting, or other factors.

Product availability, specifications, pricing, and other product information may change from time to time.

We may limit quantities, discontinue products, or make changes to product information where necessary.

Nothing in these Terms changes any rights you may have under applicable consumer protection laws.

SECTION 3 - ORDERS

When you submit an order, you are requesting to purchase the products included in your order.

An order is subject to acceptance and availability. We may decline or cancel an order where permitted by applicable law, including where a product is unavailable, information is inaccurate, payment cannot be authorized, or there is an issue that prevents us from fulfilling the order.

If we cancel an order after payment has been received, we will provide an applicable refund to the original payment method.

Please review your order details carefully before completing your purchase.

Returns and refunds are handled according to our Return & Refund Policy.

SECTION 4 - PRICES AND BILLING

Product prices are displayed in US Dollars (USD) unless otherwise stated.

Prices may change from time to time. The price applicable to an order is the price displayed when the order is placed.

A $10 flat shipping fee applies to orders, as stated in our shipping information.

Applicable taxes or other charges, where required, will be displayed or applied according to the applicable requirements.

You are responsible for providing accurate billing, shipping, and payment information.

If payment information is inaccurate, incomplete, or cannot be authorized, an order may be delayed, declined, or cancelled.

SECTION 5 - SHIPPING AND DELIVERY

We currently ship orders within the United States.

Orders typically arrive within 6 to 10 business days after shipment. Delivery times may vary depending on the destination, carrier, and circumstances affecting transportation.

The $10 flat shipping fee applies to orders.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather, transportation disruptions, or other unforeseen events.

For complete information about shipping and delivery, please review our Shipping & Delivery Policy.

SECTION 6 - RETURNS, EXCHANGES AND REFUNDS

Eligible products may be returned within 30 days of delivery, subject to the requirements stated in our Return & Refund Policy.

Returned products must meet the applicable condition and return requirements described in that policy.

Approved refunds are issued to the original payment method. Refund processing may take up to 10 business days after an eligible returned product has been received and reviewed.

For complete information about return eligibility, exchanges, return procedures, and refunds, please review our Return & Refund Policy.

SECTION 7 - INTELLECTUAL PROPERTY

The content and materials available through the Sylphora website, including text, product images, graphics, logos, designs, and other website content, are owned by Sylphora or used with appropriate rights or permissions, unless otherwise stated.

You may access and use the website for personal and lawful purposes.

You may not reproduce, copy, distribute, modify, publish, sell, or otherwise exploit website content without prior written permission, except where permitted by applicable law.

Sylphora's name, branding, logos, and other identifying materials may not be used without prior written permission.

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services that support website functionality, payments, shipping, analytics, security, or other business operations.

The website may also contain links to third-party websites or services.

Third-party services and websites operate under their own terms and privacy practices. Sylphora is not responsible for the content, policies, availability, or practices of third-party websites that are outside our control.

SECTION 9 - SHOPIFY

Sylphora uses Shopify to operate and support the website and certain services associated with the shopping and checkout experience.

Your purchases are transactions between you and Sylphora. Shopify provides technology and related services that enable us to operate the website.

Certain information submitted through the website may be processed by Shopify in accordance with Shopify's applicable privacy practices.

For more information, please review the Shopify Privacy Policy.

SECTION 10 - PRIVACY

Personal information collected through the website is handled according to our Privacy Policy.

Our Privacy Policy explains what information we may collect, how we use it, how it may be shared, and certain rights and choices that may be available to you.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

SECTION 11 - CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit a review, comment, suggestion, or other feedback about Sylphora or our products, you are responsible for ensuring that the content is accurate and does not violate the rights of another person or applicable law.

You should not submit content that is fraudulent, misleading, abusive, unlawful, defamatory, or infringing.

Where permitted by law, you grant Sylphora a non-exclusive right to use submitted feedback for purposes related to operating and presenting our business, including displaying customer reviews or feedback on our website.

We may remove or decline to publish content that violates these Terms or applicable law.

SECTION 12 - ERRORS AND INACCURACIES

There may occasionally be errors, inaccuracies, or omissions on the website relating to product descriptions, prices, availability, shipping information, or other content.

We reserve the right to correct such information and update website content when necessary.

If an error materially affects an order, we may contact you regarding the issue and, where appropriate, provide the available options, including cancellation and refund.

SECTION 13 - PROHIBITED USES

You may use the website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activity.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the operation or security of the website.
Upload or transmit malicious code, viruses, or other harmful material.
Use the website to infringe the intellectual property or other rights of another person.
Submit false, misleading, abusive, or unlawful information.
Use automated methods to interfere with or improperly access the website.
Attempt to circumvent security measures or access restrictions.
Copy, reproduce, or exploit website content without authorization.

We may restrict or suspend access where necessary to protect the website, our customers, our business, or third parties, subject to applicable law.

SECTION 14 - TERMINATION

We may restrict or terminate access to the website where permitted by applicable law if a user violates these Terms of Service or uses the website in a way that may cause harm to our business, customers, website, or third parties.

Termination or restriction of website access does not affect rights or obligations that arose before the termination.

Sections that by their nature should continue after termination, including intellectual property, privacy, liability, and applicable legal provisions, will continue to apply.

SECTION 15 - DISCLAIMER

To the extent permitted by applicable law, the website and its content are provided for general use and may not always be available without interruption.

We do not guarantee that the website will always be uninterrupted, error-free, or available at every time.

Product information is provided based on the information available to us, and customers should review product descriptions, sizes, measurements, and other relevant information before placing an order.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Sylphora will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability where applicable law does not permit such limitation.

Your statutory consumer rights remain unaffected.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or violation of another person's rights.

This provision does not limit any rights or protections that cannot legally be limited.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or modified to the extent necessary to make it enforceable where permitted.

SECTION 19 - WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

These Terms of Service, together with the policies referenced on our website, constitute the terms governing your use of the website and purchases from Sylphora, subject to applicable law.

SECTION 20 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may transfer or assign our rights and obligations where permitted by law, including in connection with a business restructuring, sale, or transfer of business assets.

SECTION 21 - GOVERNING LAW

These Terms of Service are governed by the applicable laws of the jurisdiction in which Sylphora is established, except where applicable consumer protection laws require otherwise.

Any dispute will be handled by a court with appropriate jurisdiction, subject to applicable law.

SECTION 22 - CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

When changes are made, we will update the Last Updated date.

We encourage you to review this page periodically. Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.