Refund policy

30-Day Return & Refund Policy

At Sylphora, eligible products may be returned within 30 days of delivery. To request a return, please contact our support team within the applicable return period and follow the return instructions provided by us.

The product must meet the return requirements described below for the return to be accepted.

Eligible Returns

We accept returns for eligible products when the following requirements are met:

The return request is submitted within 30 days of delivery.
The product is unused and in its original condition.
The product has not been worn, washed, altered, or damaged after delivery.
Original tags, packaging, and included accessories are returned where applicable.
The product is returned according to the instructions provided by our support team.
Items That Cannot Be Returned

Returns may not be accepted for products that:

Have been worn, used, washed, or damaged after delivery.
Have been altered or modified after delivery.
Are returned without required tags, packaging, or included accessories where applicable.
Do not meet the return requirements stated in this policy.

How to Request a Return

To request a return, please contact our Customer Support team at:

Email: info@sylphora.shop

Please include:

Your order number.
The reason for the return.
Photos of the product when necessary, particularly if the item is damaged, defective, or incorrect.

After reviewing your request, our support team will provide the applicable return instructions and return address.

Please do not send a return to an address other than the return address provided by Sylphora.

Return Shipping

Return shipping arrangements and any applicable return shipping costs will be communicated by our support team based on the reason for the return and the circumstances of the order.

Customers should package returned products securely to help prevent damage during return transit.

Return Requirements

Before sending a return, please make sure that:

The product is securely packaged.
The product is in the condition required under this policy.
Tags, packaging, and included accessories are included where applicable.
The return is sent according to the instructions provided by our support team.
Your order number or proof of purchase is available if requested.

Damaged, Defective, or Incorrect Items

If you receive a product that arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photos showing the issue and, where applicable, the product packaging.

After reviewing the information, we will determine the appropriate resolution based on the circumstances. Depending on the situation, the resolution may include a replacement, exchange, or refund.

Exchanges

Exchange requests may be made for eligible products within the 30-day return period.

If you would like to request an exchange, please contact our Customer Support team with your order number and the details of the item you would like to exchange.

Exchanges are subject to product availability. If the requested replacement is unavailable, our support team will provide information about the available options.

Order Cancellation or Changes

If you need to cancel or change an order, please contact us as soon as possible after placing the order.

Cancellation or change requests depend on the order's processing status. Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

If an order cannot be cancelled because processing has already started, you may request a return after delivery in accordance with this policy.

Refund Processing

Once a returned product is received and inspected, we will review the return to determine whether it meets the requirements of this policy.

If the return is approved, the refund will be processed within 10 business days after the returned product has been received and reviewed.

Approved refunds are issued to the original payment method used for the purchase.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.