Shipping policy

At Sylphora, we want you to have a clear understanding of when your order will be processed, shipped, and delivered. The information below explains our shipping coverage, order cut-off time, handling time, transit time, shipping cost, and what to expect after placing an order.

Where We Ship

Sylphora currently ships orders within the United States.

We do not currently offer shipping outside the United States.

Order Cut-Off Time

Our daily order cut-off time is 6:00 PM EST.

Orders placed before 6:00 PM EST on a business day will normally begin processing on the same business day.

Orders placed after 6:00 PM EST will begin processing on the next business day.

Orders placed on weekends or public holidays will begin processing on the next applicable business day.

Order Handling & Processing Time

Our standard handling time is 1–2 business days.

Handling time is the time needed to prepare your order before it is handed over to the shipping carrier.

Business days do not include weekends or applicable public holidays.

For example, an order that requires two business days of handling will be prepared and handed to the carrier within that stated handling period, subject to circumstances that may affect order processing.

Shipping & Transit Time

After your order has completed processing and has been handed to the carrier, the estimated transit time is 5–8 business days.

Transit time refers to the period from when the carrier receives the shipment until it is delivered to the shipping address provided with the order.

Transit times can vary depending on the delivery destination, carrier operations, weather, holidays, and other circumstances outside our direct control.

Estimated Total Delivery Time

Based on our standard handling and transit timeframes, the estimated delivery period is 6–10 business days from the date the order is placed.

Estimated delivery breakdown:

Order handling: 1–2 business days
Carrier transit: 5–8 business days
Estimated total delivery: 6–10 business days

These are estimated business-day timeframes rather than a guaranteed delivery date.

Shipping Cost

Sylphora charges a flat shipping rate of $10 per order within the United States.

The $10 shipping charge is added to the order total at checkout and is shown before the order is submitted.

There are no different shipping rates presented within this policy. If a different shipping charge applies to a particular order, the applicable amount will be displayed at checkout before payment is completed.

Shipping Confirmation & Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided with your order.

When tracking is available, the confirmation email will include the applicable tracking information.

You can use the tracking information provided in that email to check the progress of your shipment with the shipping carrier.

Please allow some time for tracking information to become active after the shipment has been handed to the carrier.

Delivery Delays

Our 6–10 business day timeframe is an estimate and does not represent a guaranteed delivery date.

Delivery may take longer in circumstances outside Sylphora's control, including carrier delays, severe weather, public holidays, transportation disruptions, or other unexpected events.

If your order appears to be delayed beyond the expected timeframe, please contact our Customer Support team so we can assist you with the available shipment information.

Shipping Carrier

Sylphora uses FedEx for shipping orders within the United States.

After your order has been processed and handed over to FedEx, the shipment will be transported to the delivery address provided at checkout.

Shipping Address

Please carefully check your shipping address before completing your order.

If you notice that your address is incorrect, contact us as soon as possible at info@sylphora.shop.

We will make reasonable efforts to assist with an address correction, but changes may not be possible once an order has entered processing or has already been handed to the shipping carrier.

Sylphora is not responsible for delivery problems caused by an incomplete or incorrect shipping address provided by the customer.

Order Issues

If your order arrives damaged, you receive an incorrect product, or there is another issue with your shipment, please contact us at info@sylphora.shop.

Please include your order number and relevant details about the issue. We may request photographs or other information when needed to review the matter and determine the appropriate resolution.