Payment Policy

At Sylphora, we aim to keep the payment process clear and straightforward. Payments are handled through the payment options made available at checkout, and applicable payment information is presented before an order is completed.

Payment Options We Accept

Sylphora accepts the payment methods displayed during checkout.

American Express (AMEX)
Apple Pay
Diners Club
Discover
Google Pay
Mastercard (Credit & Debit Card)
PayPal
Shop Pay
Visa (Credit & Debit Card)

The payment options available to you will be shown at checkout before you submit your order.

Currency Information

All prices displayed on Sylphora are listed in US Dollars (USD). Payments are processed in USD unless otherwise stated during checkout.

If your card or payment account uses another currency, your payment provider or financial institution may apply its own currency conversion rate or additional charges.

Secure Checkout

Payment transactions are processed through the applicable payment providers available at checkout. Your payment information is handled by the relevant payment provider according to its security and privacy practices.

Sylphora does not request or require customers to provide complete payment card details by email or through customer support.

Website Security

Sylphora uses security measures designed to help protect information transmitted through the website.

Payment details are processed through the applicable payment provider rather than being handled directly through ordinary customer communications.

Providing Accurate Billing Information

Please make sure that the billing information entered during checkout is accurate and matches the information associated with your selected payment method.

Incorrect or mismatched billing details may result in a declined payment or additional verification by your payment provider.

What Happens After Payment

After your payment is successfully completed, you will receive an order confirmation with the details of your purchase.

Your order will then proceed according to our order processing and shipping procedures. Once the order has been shipped, tracking information will be provided when available.

Order Verification

In some cases, a payment or order may require additional verification before processing can continue. This can be part of the payment provider's or financial institution's standard security procedures.

If additional information is required regarding an order, we may contact you using the contact information provided with your order.

Cancelling or Changing an Order

If you need to cancel or make changes to an order, please contact us as soon as possible after placing it.

Cancellation or change requests depend on the order's processing status. Once an order has entered processing or has been shipped, changes or cancellation may no longer be possible.

How Refunds Work

Approved refunds are issued to the original payment method used for the purchase.

After a refund has been processed, it may take up to 10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

For complete information about return eligibility and refunds, please refer to our Return & Refund Policy.

Transparent Pricing

We aim to display applicable charges clearly before an order is completed.

Product prices are shown in US Dollars (USD).
Prices may change without prior notice.
A $10 flat shipping fee applies to orders.
The applicable product price and shipping charge are displayed before payment is completed.